FAQ'S

How does Wag & Bright formulate it's products?

Wag & Bright hired industry professionals and experts in dental care and dermatology to develop our formulas. We also hired 3rd party laboratories to inspect and test our product pre and post development. Message us for more details.

Do you have a toothpaste that is good for dogs with allergies?

We use poultry flavor in our toothpaste, and if your dog has an allergy or sensitivity to poultry, we suggest waiting till we launch other flavors.

How should I properly store our Puppy Polisher Toothbrush?

Our toothbrushes have a longer life if cared for properly. Ensure your toothbrush is rinced and no remaining paste remains on the brush. After drying thoroughly, store in a clean, dry location and or in the original container.

When should you replace your Puppy Polisher Toothbrush?

With heavy use, replace every 2-3 months. Inspect your brush for wear and tear. Rule of tumb, replace your brush when the brush is visibly worn out or broken.

Why does Puppy Polish toothpaste produce foam?

Our toothpaste contains coco-glucoside (which is an all-natural surfactant and foaming-agent derived from coconut oil and fructose. We love coco-glucoside because it's gentle and mild enough for sensitive mouths, and is extremely effective. It is hypoallergenic, biodegradable, and made from completely natural, renewable materials. And coco-glucoside has one of the lowest possible irritation scores.

How does Puppy Polish toothbrush resist bacteria better than other dog toothbrushes?

Puppy Polisher toothbrush was made using an injection molding process. This method fuses bristles to brush head, eliminating any extra space where bacteria can hide and grow. This extra space is commonly found in conventional dog toothbrush construction.

PBT (Polybutylene terephthalate) polymer bristles absorb less water than conventional nylon, preventing bacteria growth. You can read more about the efficacy of PBT bristles in clinical trials, by sending us a note. We'd be happy to send the research your way.

Are you launching any new products?

We have added additional manufacturing support in the USA and Canada mid 2023. We are continually making improvements and changes to our brand and product line.

Where do you ship from?

Wag & Bright has a warehouse in Calgary Canada and Columbus Ohio and can ship from both locations.

Does Wag & Bright Supply use drop shipping?

No. Wag & Bright does not drop ship products. All of our products are manufactured and delivered to our warehouse in Calgary, Canada and Columbus Ohio. Product is allocated and shipped based on your area.

Does Wag & Bright Supply Co. have a recycling program?

Yes, if you return your old packaging and toothbrushes to the store you purchased it from, we will arrange proper disposal.

If I am ordering from the USA or Canada, will I have to pay duty?

No, due to our warehouse locations we do not have to ship cross border.

Where is Wag & Bright Supply's head office?

We are located in Calgary, Alberta, Canada and have a warehouse in Columbus Ohio.

What is Wag & Bright Supply return policy?

Wag & Bright wants to ensure you love our products. For some reason, if you are unhappy with your purchase please contact us and we will do our best to make things right.

Wag & Bright Supply Return policy - Products can be returned for refund 30 days after receipt of purchase (Minus the cost of our shipping and handling fees) Items must be unopened and in new condition.

How do I become a dealer of Wag & Bright products? Message us and we will assist you in becoming our partner.

What kind of stores carry Wag & Bright products?

We love to support and work with independent, small and medium size stores. Wag & Bright does not sell on Amazon, or to resellers or online shops. We also are not sold in big box retailers. Our products are currently sold in day cares, salons, pet stores, bakeries and more! Message us today to see if your store is a good fit for our products.

Does Wag & Bright have wholesale opportunities? Yes, we sell wholesale. Please message us for details.

What countries can Wag & Bright ship to? We can ship all over the globe. Please message us for details if you are not within continental USA or Canada. We can help.

What countries is Wag & Bright sold in?

USA, Canada, UK, France, Germany, Ukraine, Belgium, Czech republic, Sweden, Norway, Luxemburg, Australia, Hong Kong, Taiwan, Thailand, China, Japan, South Korea. Message us for a store near you.

Where are Wag & Bright Products made?

We use a variety of certified and verified factories in USA, Canada and China. We only use the most trusted facilities to create our products.

Where can I buy wholesale online Wag & Bright products?

We're now available on faire.com